Law Enforcement and Legal Requests

1. Purpose and Scope

This document describes how Acadia Marketing LLC, a Maine limited liability company ("Acadia Marketing LLC", "we", "us"), handles subpoenas, court orders, warrants, preservation requests and other requests for information from government agencies, courts, law enforcement and private parties. It applies to information we hold in connection with our website design and development, website hosting, domain name management, email setup, search and advertising management, SMS and text-message lead alerts, and client website and domain transfer services, and to acadiamarketingmaine.com and any page, subdomain or transfer page we operate or issue to clients (the "Sites").

2. Where to Send Requests

All legal process and information requests must be directed to Acadia Marketing LLC, 218 Pond Road, Wilton, ME 04294, with a copy by email to info@acadiamarketingmaine.com. Our phone number is (207) 716-9079. Email alone is accepted for review, but we may require service by another method before we treat a request as binding.

3. Requirements for a Valid Request

A request should identify the issuing authority, the legal basis for the request, the specific account, domain, Site or record sought, the date range if any, and a contact for follow-up. We generally require a subpoena, court order, search warrant or equivalent valid legal process before disclosing the content of communications or non-public account records.

4. How We Respond

We review each request for validity, scope and applicable law before responding. We disclose only the information that we are legally required to disclose and that we are able to locate within the systems we control. Where a request is deficient, unclear or unlawful, we may object, seek to narrow it, or decline to respond. We may not hold information that a third-party hosting provider, registrar, messaging carrier or email provider maintains independently, and requests for that information must be directed to that party.

5. Notice to the Client

Where permitted by law, we will notify the affected client of a request for that client's information before disclosure, so the client may object or seek protective relief. We may delay or omit notice if we are prohibited from giving it by a court order, statute or the terms of the request, if we reasonably believe notice would create a risk of harm or interfere with an investigation, or if the account appears to have been used in violation of the Acceptable Use Policy. Where notice was withheld and the restriction later ends, we will provide notice where practicable.

6. Emergency Disclosures

We may disclose limited information without prior legal process if we have a good-faith belief that doing so is necessary to address an emergency involving danger of death or serious physical injury to a person. An agency making an emergency request should state the nature of the emergency, the information needed, and why delay would increase the danger. We may ask for follow-up legal process afterward.

7. Preservation Requests

On receipt of a valid written preservation request from a governmental authority, we will take reasonable steps to preserve the identified records pending service of formal legal process. The request should identify the account, domain or Site, the records to be preserved, and the authority making the request. Preservation does not mean disclosure. We will not release preserved records without valid legal process or another basis permitted by law. We may end preservation when the requesting authority withdraws the request or when we are no longer required or permitted to retain the records. Preservation applies only to information that already exists in our systems.

8. Hosted Content and Transferred Sites

Content published on a Site that is available to the public is not subject to a confidentiality restriction by us and may be located by the requesting party directly. After a website or domain transfer under the Website and Domain Transfer Terms, requests concerning transferred assets should be directed to the new holder of those assets, and hosting that continues under the existing agreements remains subject to this document. Information about access codes, authentication and logging is described in the Access Code and Authentication Policy and the Access Logging and Security Notice.

9. Costs

We may seek reimbursement of reasonable costs incurred in responding to a request, to the extent permitted by law, including costs of searching for, retrieving, reviewing, copying and producing records, and reasonable legal review. We may require payment of these costs, or agreement to pay them, before we produce records.

10. Requests from Private Parties

We do not disclose client or visitor information to private parties, including parties to a civil dispute, except through valid legal process or with the written consent of the person the information concerns, or as otherwise required by law. Complaints about content on a Site should follow the procedures described in the Intellectual Property and Copyright document and the Acceptable Use Policy.

11. No Waiver and Changes

Nothing in this document creates a right for any person to receive information from us or limits any objection, defense or privilege available to us or our clients. We may update this document from time to time by posting a revised version on the Sites. Any dispute concerning this document is governed by the laws of the State of Maine, with venue in Cumberland County, Maine, as described in the Governing Law and Dispute Resolution document. See also the Privacy Policy, the Terms of Use and the Electronic Communications and Notices document for related information.